Return
Ansushop.in
Cancellation & Refund Policy
Last updated on Dec 8th 2023
Ansushop.in believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
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Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
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Ansushop.in does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
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In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
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In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
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In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
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In case of any Refunds approved by the Ansushop.in, it’ll take 6-8 days for the refund to be processed to the end customer.
When are returns not possible?
Returns are not possible in the following cases:
• Used products
• Return request is made outside the specified time frame.
• Products with tampered or missing serial numbers, including price tags and labels
Can I return a part of my order?
Yes a part of the order can be returned. If you have ordered multiple items, you can request a return for a part of the order. However, shipping charges will be borne by the customer. Returns must be received back into the warehouse within 10 days from the date of purchase.
When are refunds provided?
Refunds are provided only in cases of damage in transit or if a replacement cannot be provided due to no stock availability. In case of returns, a refund is issued once the products are received at our warehouse.